F.A.Q.

Firstly you need to contact your doctor and the school immediately. The child  also needs to get a swab test done at a pharmacy or lab if he/she tested positive at home. This way the swab will be registered on the National System and the quarantine process starts.

• Local Health Authority (ASL) through a doctor prescription and booking on this website providing the Codice Fiscale (Italian Tax Code) and Tessera Sanitaria (Italian Health Card) number;
• Pharmacies:
  • Farmacia della Condotta 
  • Farmacia Roma Universale, in via dei Conti 20/red, near the Medici Chapels. Book by calling +39 055 211980.
  • Farmacia Donatello in via degli Artisti 1
  • Farmacia Reale Firenze Croci in via Proconosolo 22r 
  • Farmacia Molteni in via Masaccio 262/b, 
  • Public pharmacies around Florence
• Private Labs
  • Helab, in Piazza della Libertà
  • Istituto Fanfani, in piazza della Indipendenza
  • Synlab, various locations around Florence  
  • Biomolecular Diagnostic, located on the western side of Florence (via Nicola Porpora 5)
  • Gentras in Via degli Abatoni 11/6, Prato (open on Saturday and Sunday between 9am-1pm). Please book an appointment by calling 0574 740027 and tell them you are from ISF. 
  • COR Firenze, in via Giano della Bella in the Oltrarno
• Family doctor;
• Pediatrician.

ISF has an agreement with Helab in Piazza della Libertà and most of the time they are able to reserve spaces for students and staff. Please contact Ylenia De Rossi to ask if this might be possible. Please note that the lab is closed on the weekend.

Alternatively, here is the list of pharmacies where you can line up in the following even if you do not have an appointment:

• Farmacia Sant’Ambrogio, via Pietrapiana 2, Florence;
• Farmacia Mazzini, in via Mazzini 5/r, Florence
• Farmacia Selva in via Ghibellina 87, Florence

• Get a prescription from your doctor and book the appointment through the Local Health Authority (ASL) on this website providing the Codice Fiscale (Italian Tax Code) and Tessera Sanitaria (Italian Health Card) number;
• Gentras in via degli Abatoni 11/6, Prato (open on Saturday and Sunday between 10am and 1pm)
• Farmacia San Leone, via Senese 137/r, Florence (opens Saturday 09:00–13:00 and 15:30–20:00, Sundays 16:00–19:00)

The length of quarantine depends on the vaccination status and if he/she has symptoms. Please check the Procedures for Positive Cases page to see what their case is. If you are unsure, please contact your family doctor.

This might be because the Local Health Authority is overwhelmed and is not able to issue all the documentations. To simplify and make the procedure quicker, the Tuscany Region has set up a survey that all the people that have COVID have to fill out. The survey is available at this link.
 
The survey will show the positive swab result done at an Institution (home test cannot be registered), if it is not shown, please try again in a few days. Once the survey is filed out, you will receive the official letter from the ASL that states you have COVID and have to quarantine. When you test negative, you will also automatically receive a letter stating that the quarantine period is over. This will also automatically generate you a new Green Pass when the quarantine period is over.

After recovering from COVID-19, the result of the negative antigenic or molecular swab will be registered on the national platform. You will receive an email from the Ministry of Health stating that the new GP is available for you to download from the official platforms (see section below).

Generally, the child has to be tested again in 7 days. Please contact your family doctor or pediatrician to get detailed instruction.

Absolutely not. A swab with negative results carried out before the scheduled time does not interrupt either the isolation or the quarantine of contacts. You have to get the swab done not before the period described in the table on the Procedures for Positive Cases page if she/he had COVID or the instruction on the table on the Procedures for Positive Cases​​​​​​​ page if he/she is a “high-risk” contact. 

Firstly evaluate if they have had a "low-risk" or high-risk" contact. 

You are an high-risk contact if you:

• live in the same house as a COVID-19 case;
• had direct physical contact (for example a handshake) with a COVID-19 case;
• had unprotected direct contact with the secretions of a COVID-19 case (for example, he has touched paper handkerchiefs used by the positive with his bare hands);
• had direct contact - face to face - with a COVID-19 case, less than two meters away, for at least 15 minutes;
• were in a closed environment (for example in a classroom, meeting room or hospital waiting room) with a COVID-19 case, in the absence of suitable personal protective equipment;
• are an healthcare professional or other person providing direct assistance to a COVID-19 case or laboratory personnel handling samples of a COVID-19 case without the use of the recommended personal protective equipment or through the use of devices of unsuitable individual protection;
• had traveled seated on a train, plane or other means of transport within two seats in any direction relative to a COVID-19 case. The travel companions and the staff assigned to the section of the plane or train where the index case was sitting are also considered close contacts.

You are an low-risk contact if you:

• had direct, face-to-face contact with a COVID-19 case, at a distance of less than 2 meters and for less than 15 minutes.
• have been in an enclosed environment (for example a classroom, meeting room, hospital waiting room) or who has traveled with a COVID-19 case for less than 15 minutes;
• are a healthcare professional or other person providing direct assistance to a COVID-19 case or laboratory staff involved in the handling of samples of a COVID-19 case, provided with recommended Dpi. All passengers and crew of a flight on which there was a COVID-19 case, with the exception of passengers seated within two seats in any direction from the COVID-19 case, or fellow travelers and personnel assigned to the section of the plane / train where the case was sitting and who are in fact classified high risk contacts.

The quarantine requirements are different based on the vaccination status. Please see the Procedures for Positive Cases page to check what your case is. 

The Italian government has set different rules and guidelines should a positive case arise in school depending on the mask wearing requirements and the age of the students. Please check the detailed instructions on the school COVID-19 home page. You will also receive detailed instructions by the COVID-19 coordinator via email.

The EU Digital Covid Certificate can be downloaded online here in Italian, English, French and German. The certification shows that you have been vaccinated (one dose is sufficient for access), that you have had a negative antigenic test in the last 48 hours or a molecular test in the last 72 hours, or that you have recovered from COVID-19 in the last six months.

If you have been vaccinated in Italy, you are usually notified by email/SMS with an AUTHCODE that allows you to download the certificate onto your smartphone. The email usually arrives within 48 hours of the first dose of the vaccine. The final certificate is generally issued within 48 hours of the second dose.

If you don’t receive the email with the AUTHCODE, you can request the code here and then use the dgc.gov.it website to download the certificate.
 
The digital certificate can also be obtained from the website as well as using the online regional health system (Fascicolo Sanitario Elettronico), by using the digital identity system SPID or via the Immuni contact-tracing app.
 
You can also obtain the certificate from your GP or a pharmacy by showing your tessera sanitaria (health card).

If you got vaccinated in Italy but do not possess a Tessera Sanitaria (you do not belong to the SSN) you can download your Green Pass with one of the following options:

• Through the Modulo Online (Online Form), inserting the Codice Fiscale and date of last vaccination;
• Through the App IO, downloading the App you will receive a notification every time a Green Pass is issued in your name;
• Through the Fascicolo Sanitario Elettronico, where your Green Pass will be available in PDF format. 

EU travellers coming to Italy can use the version of the certificate issued by their own countries. To date, it has been confirmed that travellers from the US, UK, Canada, Japan and Israel can show their vaccination certificates in Italy. 

You have to go to the Local Health Authority Office bringing your ID card/passport and vaccine certificate. The best place in Florence is the office in Via Gabriele D'Annunzio, 29. Please note that only the following vaccinations have been authorised by European Medicines Agency (EMA) and Agenzia Italiana del Farmaco (AIFA):

• Comirnaty (Pfizer Biotech);
• Spikevax (Moderna);
• Vaxzevria (AstraZeneca);
• COVID-19 Vaccine Janssen (Janssen-Johnson & Johnson)

Please visit this website to get the most up to date information about travels and rules to enter Italy. 

Two doses of Pfizer, Moderna or Astrazeneca vaccine. One dose for Janssen (Johnson & Johnson). Recovery from Covid-19 plus a dose of vaccine over the next 12 months. One dose of vaccine plus recovery from Covid-19 if contracted after the fourteenth day of administration of the first dose of vaccine. 

The vaccination can be booked through the Tuscany Region website by providing your Italian codice fiscale (tax code) number to register and Italian Tessera Sanitaria (health card number.)

Unfortunately, the above mentioned document are required to get the vaccination, unless you fall under the the following categories of people that are eligible for the vaccine:
resident or domicile in the Tuscan territory and therefore registered through the Italian Health System (ASL);

• registered to A.I.R.E. (Anagrafe degli Italiani Residenti all'Estero);
• employees of an EU organization and their family members;
• diplomats and their family members;
• employees of an international organization and their family members.